Section 1
Three client onboarding emails
Use these in your post-engagement workflow — once an engagement letter is signed, this is the first impression of your firm. Each email moves the client through your portal experience and reduces time-to-first-meeting friction.
Email 1 — Welcome + portal access (within 1 hour of signed engagement)
Subject: Welcome to [Firm Name] — your client portal is ready
[Client first name],
Thank you for engaging [Firm Name] for your estate planning. I
wanted to send a quick orientation while it's fresh.
Your client portal is at:
yourfirm.planyourpassing.org
That's where you'll:
• Complete the intake questionnaire (15–25 minutes, save anytime)
• Upload existing documents (will, prior trust, deeds, insurance)
• Review drafts when they're ready for your sign-off
• Schedule and reschedule consultations
• Read short educational guides on the documents we'll be
working on (in plain English — not legalese)
Two things I'd ask you to do this week, in order:
1. Complete the intake questionnaire. The 8 documents in your
estate plan all flow from your answers here, so this is the
most important 25 minutes of our engagement.
2. Read the “What Each Document Actually Does” guide
at [yourfirm.planyourpassing.org/resources]. It explains in
plain English what a will, POA, healthcare directive, and
revocable trust each do — and what they don't. Coming in
with this framework makes our first working session 50%
more productive.
I'll schedule our first working session once the intake is
complete. Plan on 60–75 minutes.
If anything is unclear or you'd like to ask a question before
the session, just reply.
— [Your Name]
[Firm Name] · Attorney at Law
[State] Bar #[Number]
[Phone] · [Firm email]
[Bar-required disclosure block]
Email 2 — Pre-meeting prep (3 days before first working session)
Subject: Three things to bring (or have ready) for our session on [date]
[Client first name],
We meet [date and time] for our first working session. To make the
time most productive, here are three things to have ready:
1. Your completed intake questionnaire (please finish by 24
hours before — it lets me review and prepare specific
questions for you).
2. A list of your significant accounts and approximate balances
(you don't need exact figures — round to the nearest
$10K is fine). This includes investment accounts, retirement
accounts, life insurance, real estate, and significant
personal property. We'll discuss how each is currently
titled and what changes (if any) are appropriate.
3. Names and contact information for the people you're
considering as executor, successor trustee, durable POA
agent, healthcare proxy, and guardians (if you have minor
children). You don't need to be 100% decided. You do
need to have thought about it.
If you have an existing will, trust, or POA from a prior attorney,
please upload them to the portal under “Existing Documents.”
A few preview questions we'll discuss so you can think about
them in advance:
• If you and [spouse/partner if applicable] both passed today,
who would raise your children — and have you actually asked
them?
• If you couldn't make medical decisions for yourself,
who would you trust to make them on your behalf — and do they
know your wishes?
• Are there family members or friends whose situations make
you want to plan differently than the “default”
(e.g., adult child with special needs, blended family,
estranged sibling)?
These are the conversations that take time. We'll have time.
See you [date and time].
— [Your Name]
[Firm Name]
[Bar-required disclosure block]
Email 3 — Post-execution + annual maintenance (when documents are signed)
Subject: Your estate plan is complete — here's what happens next
[Client first name],
Your estate documents are signed, witnessed, and notarized.
Original copies have been [delivered to you / placed in our fire
safe / scanned to your portal — confirm where]. This is what
happens going forward.
THIS MONTH
• Update your beneficiary designations on every retirement
account, life insurance policy, and TOD account to match the
plan we built. I've uploaded the “Beneficiary Update
Worksheet” to your portal — it lists every account type
and exactly what to put on each form.
• Tell your executor (and successor) that you named them. Same
for your durable POA agent and healthcare proxy. The
“Notification Letter” templates are on your portal.
• Have the conversation with your adult children that we
discussed. The portal's scripts page has three approaches
that work.
ONGOING
• Annual touchpoint. I email every client once a year to ask if
anything has changed (new child, divorce, death in family,
significant asset acquisition, move to another state). Watch
for that email each [month — e.g., January or your client's
birthday month].
• Re-engage triggers. Specific things that should prompt you to
contact me before the next annual review:
— A child reaches age 18
— A move to a different state (estate laws vary)
— A material change in assets (>20% net worth shift)
— A divorce, remarriage, or death in immediate family
— A change in your wishes about who gets what
• Portal access stays active. You can return any time to
re-read the documents' plain-English explanation, update
your contact list, or download a fresh copy of your plan.
If something happens — to you or in your family — call me directly
at [direct line]. The portal also has a “What To Do When
Someone Dies” checklist that you can share with your
executor or family if needed.
Thank you for trusting our firm.
— [Your Name]
[Firm Name]
[Bar-required disclosure block]
Section 2
Four bar-advertising-compliant social posts